Client Background
An American energy company that generates, transmits, and distributes electricity and natural gas to customers across the Northwest region.
Client Need
- Staffing support for IT service desk, end-user support, and distributed systems management.
- Infrastructure management for networks, servers, data centers, and application maintenance.
- Operational Technology (OT) support including engineering services, power delivery/supply management, data analytics, and program management.
- Enterprise-wide Integration through centralized and standardized IT/OT services across multiple organizations.
- Scalable partnership to evolve with changing requirements while supporting mission-critical operations.
Our Solution
- Service Desk Support: Provided FTE resources for help desk support and end-user-managed IT solutions.
- IT Support: Managed the distributed systems team for hardware/software deployment, refresh, and staging across the company.
- Infrastructure Services: Expanded services into network/ server/ data center mgmt & application maintenance.
- Onboarding Solutions: Managed hiring, training, laptop/phone set-up, and processes for quick onboarding.
- OT & Engineering Services: Focused on engineering, data analytics, and program mgmt in the non-IT environment.
Key Benefits
- Provided 145+ FTEs for evolving IT and OT needs
- Enabled smooth technology adoption and transitions
- Delivered operational efficiencies through centralized services